Refund policy

Return & Exchange Policy

At Zaibs Collection, customer satisfaction is one of our top priorities. We aim to provide quality products and a reliable shopping experience. If you face any issues with your order, we are here to assist you with a fair and transparent return and exchange process. Please read the following policy carefully before making a purchase.

Eligibility for Returns & Exchange

Customers may request a return or exchange if:

  • The item received is damaged
  • The wrong product was delivered
  • The item has a manufacturing defect
  • The product significantly differs from the order placed.

Requests must be made within the specified return period after receiving the order.

Basic Return Conditions

To qualify for a return or exchange:

  • The item must be unused and in its original condition
  • Original packaging, tags, and accessories must be included
  • Proof of purchase or order confirmation must be provided
  • The request must be submitted within the allowed timeframe.

Products showing signs of use, damage by customer handling, or missing original packaging may not qualify. 

Non-Returnable Items

Certain products may not be eligible for return or exchange due to hygiene, customization, or clearance sale policies. Items marked as:

  • Final Sale
  • Non-Returnable
  • Customized Products

May not qualify for return unless damaged or incorrect.

Return Process

To request a return or exchange:

  1. Contact our customer support team
  2. Share your order number and issue details
  3. Provide photos if the item is damaged or incorrect
  4. Wait for confirmation and further instructions

Our team will review the request and guide you through the next steps. 

Exchange Policy

If eligible, customers may request:

  • Size exchange
  • Product replacement
  • Replacement for damaged or defective items

Exchanges are subject to product availability.

Refund Policy

Refunds may be processed in approved cases where replacement or exchange is not possible. Refund timelines may vary depending on payment method and processing time. Shipping charges may not be refundable unless the issue occurred due to our mistake. 

Important Customer Guidelines

For a smooth return experience:

  • Inspect your order upon delivery
  • Contact support promptly if an issue exists
  • Avoid using products before requesting return approval

Delayed claims may not qualify for return or exchange.

Our Commitment

At Zaibs Collection, we value customer trust and strive to handle every concern professionally and fairly. Our goal is to build long-term relationships by providing reliable support and customer-first service.

Thank you for shopping with Zaibs Collection.