Shipping policy

Shipping Policy

Zaibs Collection At Zaibs Collection, we are committed to delivering your orders quickly, safely, and efficiently across Pakistan. We understand the importance of timely delivery and work with trusted courier partners to ensure a smooth shipping experience for our customers. 

Delivery Coverage

We proudly deliver orders across all cities and regions of Pakistan. Whether you are ordering from Lahore, Karachi, Islamabad, Faisalabad, Peshawar, or any other city, our goal is to ensure your order reaches you safely and on time.

Delivery Time

Estimated delivery times are as follows:

  • Local Deliveries (Lahore): Approximately 3 business days
  • Nationwide Deliveries: Approximately 3 to 7 business days  

Delivery times may vary depending on:

  • Customer location
  • Weather conditions
  • Public holidays
  • Courier service delays
  • High-order volume periods

While we always aim for timely delivery, occasional delays may occur beyond our control.

Order Processing

Orders are typically processed within 24 to 48 hours after confirmation. Customers may receive confirmation calls, messages, or emails before shipment processing. Orders placed on weekends or public holidays may experience slight processing delays.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before completing the order. Promotional offers such as free shipping may be available on selected products or order values.

Order Tracking

Once your order has been shipped, tracking information may be shared through SMS, email, or WhatsApp, where applicable. Customers can also contact our support team for shipment updates. 

Failed Deliveries

If a delivery attempt fails due to:

  • Incorrect address
  • Unreachable phone number
  • Customer unavailability

The order may be delayed, returned, or cancelled depending on the courier policies. Customers are requested to provide accurate delivery information to avoid inconvenience. 

Damaged or Missing Orders

If your order arrives damaged, incomplete, or incorrect, please contact our support team immediately with:

  • Order number
  • Product details
  • Photos (if applicable).

Our team will review the issue and assist accordingly.

Commitment to Customer Satisfaction

At Zaibs Collection, we continuously work to improve our delivery services and customer experience. Our mission is to provide reliable shipping with professionalism, transparency, and care. Thank you for shopping with Zaibs Collection.